Refund Policy
Effective as of: September 23, 2026
At Holiday Build Countdown, we want you to be completely satisfied with your "Christmas Advent Building Blocks Calendar." If for any reason you are not, we offer a straightforward return and refund process.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. The product must be complete with all pieces and components.
2. How to Initiate a Return
To initiate a return, please contact our customer support team at support@blockadventcalendar.com. Please include your order number and the reason for your return. Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back.
Please do not send your item back without first receiving an RMA number. Returns without an RMA number may not be processed.
3. Return Shipping Costs
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refund Method and Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.
5. Non-Returnable Items
Certain types of items cannot be returned:
- Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.
- Clearance or final sale items.
- Personalized or customized items.
- Hygiene products (not applicable to our current product range, but listed for general policy completeness).
6. Damaged or Defective Items
If you receive a "Christmas Advent Building Blocks Calendar" that is damaged or defective, please contact us immediately at support@blockadventcalendar.com within 7 days of delivery. Please provide your order number and clear photos of the damage or defect. We will arrange for a free replacement to be sent to you, or offer a full refund, including original shipping costs, at your preference. You may not be required to return the damaged item.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@blockadventcalendar.com to arrange the exchange process.
8. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@blockadventcalendar.com.